WordPress Support & Maintenance Terms and Conditions

This document defines the terms of use of the DP-WEBSOLUTIONS website.
Before you start using DP-WEBSOLUTIONS services, you are required to read and accept these Terms of Service. By using DP-WEBSOLUTIONS services you accept that these terms may be updated or changed at the sole discretion of DP-WEBSOLUTIONS. If you don’t agree to the current Terms, you are not able to use our services as you are not authorized to do so.

Terms of Adoption

Before using our services, please read carefully and attentively these Terms of Service. The current Terms and our Privacy Policy define our relations with you regarding the DP-WEBSOLUTIONS.com website. You are agreeing to be bound to these Terms by receiving access to DP-WEBSOLUTIONS.com, viewing any content or using any services available on the website.

Description of DP-WEBSOLUTIONS Services

DP-WEBSOLUTIONS provides an online service that offers the maintenance of WordPress websites. We can offer you automatic off-site backups of your website’s files, database, documents, audio, video, images and other content; full restoration of your website; installation and updates of the WordPress core; plugin and theme updates; plugin and theme fixing; 24/7 security monitoring; removal of WordPress login problems; we also restore hacked websites. You may not have access to your account at certain times including, but not restricted to: while we are doing any updates or maintenance work on your site; while running malware equipment; during maintenance of the website; or for any reasons that are not under DP-WEBSOLUTIONS ‘s control. DP-WEBSOLUTIONS reserves the right to interrupt or determine availability of the whole site or any services on the site without informing about such actions.

Services are available only to legal organizations and individuals 18+ years old.

Payment Procedure

You are agreeing to pay for our services, taking into consideration the fact that DP-WEBSOLUTIONS will charge by your chosen payment method for any services purchased, including additional amounts such as taxes or late fees. You are responsible for well-timed payments and for providing DP-WEBSOLUTIONS with a valid method of paying all required fees. Billing will include only the price of our product – no any extra payments, such as taxes, will be required (the tax or additional fee will be charged only when services are taxable).
Prices for our services may be changed at DP-WEBSOLUTIONS’s sole and exclusive discretion at any time without notifying you. You accept that we are not liable to refund any of your payments in the case of our prices decreasing or some offers or packages are altered after you have made your payment.

Release and Indemnity

Release and indemnity will affect your legal rights and liabilities. Upon using DP-WEBSOLUTIONS products/services, you agree that you are using them responsibly and at your own risk. With regard to your use of one or more of services, you hereby release and forever discharge DP-WEBSOLUTIONS from any and all consequences arising from actions of you relating to your use of our services and products. DP-WEBSOLUTIONS assumes no responsibility for any damages or expenses that are sustained or incurred as a result of your use of one or more of our services.

Restriction of Responsibility

DP-WEBSOLUTIONS does not assume any responsibility for your actions on the monitored and supported client’s website. The sole method for you to claim compensation for any loss or damage of your information, payments etc., and our sole liability, is for you to cancel your subscription and for our discontinuation of us providing our services to you. This may be done after you give us written notification of your intention to cancel.

Getting SUPPORT by DP-WEBSOLUTIONS

For your support requests to be received, handled and responded to in a short period of time, you must submit them in the correct way and they must contain appropriate explanations and category information. To make your support request, please email us at support@dp-websolutions.com and we will answer you as soon as possible.
Your support requests will be successfully resolved if they contain the following issues:

  • CSS, Javascript, HTML, PHP(design, optimization, troubleshooting, etc.);
  • Creating graphic elements of your WordPress website (buttons, styles, images, banners, logos, etc.);
  • Optimization of your WordPress website content;
  • WordPress advice and consultations;
  • Backups of your WordPress website’s files, database, documents, audio, video, images and other content;
  • Remote restoration of your WordPress website;
  • Installation of and updates to your WordPress core;
  • WordPress plugin and theme installing, fixing, and updating;
  • Malware monitoring and cleaning your WordPress website;
  • Removal of WordPress login problems:
  • Restore hacked WordPress website;

DP-WEBSOLUTIONS provides maintenance of your WordPress website, but does not guarantee any time period or limit upon when exactly your support request will be responded to or resolved.

If you are not sure whether your support request concerns any of the above listed topics, please submit us a ticket and we will accept or decline it depending on it matching our criteria for services and we will answer you with explanations accordingly.

Discontinuing or Cancelling

Cancellation can occur with 30 days’ notice of service. You’re never required to stay with us, as you are not locked to a contract. in fact, we’d prefer you have the option to leave if you’re unhappy with our service and give us feedback on how we can serve you better.

DP-WEBSOLUTIONS may terminate its services for you and/or limit or shut down your account without notifying you or explaining any reasons in case if you are violating the Terms of Service.

Terms Changes and Updates

DP-WEBSOLUTIONS reserves the right, at its own discretion, to change, update or replace the current Terms of Service at any moment by posting an announcement about such actions on the DP-WEBSOLUTIONS.com website. Viewing any content following your notification about changed/modified Terms means that you have accepted the modified Terms.

Miscellaneous

DP-WEBSOLUTIONS shall not be liable for a failure to perform its obligations hereunder in full or in part caused by electronic, mechanical faults, failure of communication and/or other force majeure circumstances which have occurred beyond DP-WEBSOLUTIONS’s reasonable control.
DP-WEBSOLUTIONS may transfer, assign or delegate the Terms and their rights and obligations without your consent. Both parties agree that these Terms are the complete and exclusive statement of the mutual understanding of the parties.

Breach by the Client

In the event of either party breaching any terms of this agreement and remaining in breach for a period of no more than 14 days from date of notification of such breach being given by either party, the aggrieved party will be entitled to cancel such an agreement and terminate any and all services provided to the other party and claim damages therefore from the other party.

In the event of a breach being in respect of unpaid amounts to DP-WEBSOLUTIONS, then DP-WEBSOLUTIONS will be entitled to terminate after 7 days notice, any and all services to The Client and keep such services terminated until such time as the total amounts outstanding have been paid in full by The Client.

The Client will be responsible for legal costs on the attorney client scale, incurred as a result of such breach.

Exclusion of Liability

Under no circumstances shall DP-WEBSOLUTIONS be liable to The Client or any third party for any direct, indirect, special, punitive, consequential or incidental loss or damage (including without limitation damage to property, business, or goodwill, or loss of profit, revenue or anticipated savings) that result directly or indirectly from The Client use of or inability to use the Services, or for third parties’ use of the Services, or The Client or any third parties’ reliance on or use of information, services, or products provided together with, on or through the Services, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance.

Intellectual Property

The Client acknowledges that, by virtue of this Agreement, The Client acquires no interest or any other right in the Intellectual Property of DP-WEBSOLUTIONS or its affiliates, and that all such Intellectual Property is and shall remain the exclusive property of the Party to which it belongs. If the Client becomes aware of any actual, threatened or suspected infringement of such Intellectual Property, The Client undertakes to immediately notify DP-WEBSOLUTIONS thereupon in writing.